Welcome to Citizens Advice

Are you or someone you know struggling to cope? Citizens Advice is here to help.

Money, housing, work and family have all been hit by Covid19 leaving many of us feeling isolated and helpless.

But help is at hand. Leiston Saxmundham and District Citizens Advice is here to offer help, advice and guidance whatever the problem.

Our trained team of advisers is hooked up, plugged in and ready to go and although we cannot offer face-to-face meetings at our Leiston office and outreach sessions, we are just a phone call away or a click of a mouse on email.

The dedicated admin team are dealing with the paperwork and our specialists are ready with Help to Claim for new Universal Credit claims, help with dealing with debts through our money advisers and our Money Matters initiative launched with our partner Citizens Advice in Suffolk and East Suffolk Council.

Whatever the problem you can be sure of a friendly, informed, and practical response from our advisers. However you choose to make contact we shall respond as soon as we are able and, where we cannot give the expert help you are looking for, we will signpost or refer you to someone qualified to deliver the advice you need.

So whatever life has thrown at you, remember you are not alone. Citizens Advice is here to help, guide and support with independent, confidential, free at the point of delivery advice and guidance.

Merger Information

On the 1st of April 2022 Citizens Advice Leiston, Saxmundham & District merged with Citizens Advice Felixstowe & District and Citizens Advice North East Suffolk to create Citizens Advice East Suffolk.

This change does not affect the current service provided to clients, all client records are stored centrally within the Citizens Advice Service with some client records also stored locally at Citizens Advice Leiston, Saxmundham & District's offices at 14 Colonial House, leiston IP16 4JD. It is hoped that this change will in future enable us to extend our services and access methods.

Client records previously held by Citizens Advice Leiston, Saxmundham & District (previously the Data Controller) will be held securely and will only be used for the original purpose by Citizens Advice East Suffolk, who is the new Data Controller jointly with Citizens Advice. This will enable us to continue to support and advise you.


Citizens Advice Leiston, Saxmundham and District is now working differently and is not open in Leiston for drop-in appointments. However we are able to help you if you ring, email or send us a letter. Contact details are below:

  • Phone – 01728 832193 or Freephone 0808 278 7868 (Leiston office – Monday, Tuesday, Thursday, Friday 10-2)

  • Suffolk Adviceline - 0300 330 1151 (Monday to Friday 9-5)

  • Help to Claim – 0800 144 8 444 for new Universal Claim applicants – Monday to Friday 8-6

  • Email – supervisor@leistoncab.cabnet.org.uk

  • Post – 14 Colonial House, Station Road, Leiston, IP16 4JD

We have limited face-to-face appointments for people with specific issues and if none of the other routes we offer works for you, please ring us on 01728 642960 (Monday, Tuesday, Thursday and Friday 10-2) to discuss your requirements. We may be able to meet you in Aldeburgh, Alderton [or Orford] if you are unable to get to Leiston.

We are open for drop-in appointments at the following places and times on a first-come, first-served basis:

  • Woodbridge Library – Monday 10-12

  • Wickham Market Resource Centre – 1.30 to 3.30

  • Saxmundham Fromus Centre (Street Farm Road) – Wednesday 10-12

  • Framlingham Library – Friday 10-12

  • Wickham Market Resource Centre - Tuesday 1.30pm-3.30pm

It is part of the national Citizens Advice organisation which aims to:

  • Provide the advice people need for the problems they face.

  • Influence policymakers to improve the policies and practices that affect people’s lives.

Our service is open to anyone: it is free, independent, confidential and impartial.

Help us to continue our outreach services and maintain our current standard of service

Volunteer For Us

As a Citizen Advice volunteer you don’t need any particular qualifications or experience as we have our own comprehensive accredited training programme that will give you all the skills you need to deliver a high quality service to our clients.

You won’t be left alone after you have trained as there will always be experienced advisers and supervisors to offer regular feedback, support and assessment to enable you to work effectively in your role.

As well as training as an Adviser we also need volunteers to help with Admin or to serve on our Trustee Board.

Our volunteers benefit from their experience of working with us. Retired volunteers believe it keeps them mentally active and nine in ten unemployed volunteers say it helps them move into employment or education.

Our volunteers all come from different backgrounds and welcome new people, if you would like to join our friendly team please contact us using the link below.

Volunteering with us

Find out more about opportunities to volunteer with us










Universal Credit

Law and Courts

How YOU can help US