Advice work

Most of our advisers are volunteers.

We provide full training and pay your travel expenses.

Volunteer advisers must be over 18 years of age. There is no upper age limit for volunteers.

You don’t need any qualifications, and you don’t have to memorise large amounts of information as we train you to use our information system, which tells you all you need to know. There is always support and help available from an experienced member of staff.

You do need to be able to read and understand information, have basic maths (we do provide calculators), have an open attitude, and work within the Aims and Principles of the Citizens Advice Service. If you have basic computer skills, that is a bonus! We can, however, help you to learn these skills if you need us to.

We also ask that you provide a regular commitment (apart from your holidays) of one full day (10-4) each week. If you have caring commitments at particular times, for example during school holidays, we can accommodate these in most circumstances.

If you want to find out more, without obligation, please contact us.